Cancellation Policy

We understand that customers may occasionally need to cancel an order. This policy outlines the conditions under which cancellations are accepted.

1. Order Cancellation Eligibility

Orders can only be cancelled before shipment dispatch.

Once the order has been:

  • Packed
  • Dispatched
  • Handed over to the courier partner

the order cannot be cancelled.

2. Cancellation Request Process

Customers must contact our support team immediately with:

  • Order ID
  • Customer name
  • Contact information

Cancellation requests are processed based on shipment status.

3. Cancellation Approval

Cancellation requests are subject to approval by our team.

We reserve the right to reject cancellation requests if:

  • The order has already been shipped
  • The product is customized or specially prepared
  • Incorrect or incomplete information is provided

4. Refund for Cancelled Orders

For approved cancellations:

  • Full refund will be initiated to the original payment method.
  • Refund processing may take 5–7 business days depending on the payment provider.

5. Non-Cancellable Orders

Orders cannot be cancelled after shipment dispatch under any circumstances.

Customers are requested to review their orders carefully before placing them.

6. Bulk Orders

Bulk or custom packaging orders may have separate cancellation conditions depending on production status.

7. Contact Information

For cancellation assistance, customers may contact our support team through the contact details available on our website.